refund policy
This policy covers two kinds of transactions: (1) one-time beat license purchases, and (2) Vault Membership subscription charges. Different terms apply to each.
One-Time Beat Purchases
1. Refund Eligibility:
a. Refunds will only be issued for the following reasons:
- The beat purchased is defective or unusable.
- The wrong beat was delivered.
- Accidental double-orders
b. Refunds will not be issued for the following reasons:
- Change of mind or subjective dissatisfaction with the beat.
- Failure to read the beat description or understand the licensing terms.
2. Refund Process:
a. To request a refund, you must contact us within 3 days of the purchase date, providing detailed information about the issue or reason for the refund request.
Nothing in this policy limits statutory rights that cannot be waived under the consumer law of your country of residence. For EU/EEA and UK consumers, the right of withdrawal for digital content is addressed at checkout per our Terms of Service.
b. We may request additional information or evidence to validate your refund request, such as audio recordings or screenshots demonstrating the issue with the beat.
c. Refunds will be issued at our discretion based on the validity of the refund request and compliance with our refund policy.
3. Refund Method:
a. Approved refunds will be processed using the same payment method used for the original purchase.
b. Refunds will typically be processed within 7 business days of approval.
4. Non-Refundable Items:
a. Customized beats or beats produced to your specifications are non-refundable once the production process has begun.
b. Exclusive rights purchases are non-refundable once the license agreement has been signed.
"Exclusive rights purchases" refers to individually negotiated exclusive licenses. Beats designated as Vault Exclusives within the membership are not exclusive-rights sales and are governed by the membership terms below.
5. Limited License Termination:
a. If a refund is issued for a beat purchase, your license to use that beat will be terminated, and you must cease all use of the beat in your projects.
Vault Membership Refunds
B1. Cancellation Is Not a Refund
You may cancel your Vault Membership at any time from your account settings. Cancellation stops future billing; it does not refund the current billing period. You retain full access and your remaining download allowance until the end of the paid period.
B2. Monthly Charges
Monthly membership charges are non-refundable once the billing cycle has begun, except where required by law or in the cases listed in B4 below.
B3. Annual Plans
Annual membership charges are non-refundable. Cancelling an annual plan stops future renewal; your access and download allowance continue until the end of the paid year.
B4. Billing Errors — Always Refundable
We will refund charges resulting from billing errors, including duplicate charges, charges after a confirmed cancellation, or charges at an incorrect amount. Contact info@koficooks.com with the charge details.
B5. Effect of a Refunded Membership Charge on Downloads
If a membership charge is refunded, licenses for beats downloaded during the refunded period are terminated and you must cease use of those beats. Licenses from prior, non-refunded periods are unaffected.
B6. Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may result in suspension of your account and termination of licenses obtained through it, per our Terms of Service.
Contact Us
If you have any questions about our refund policy or would like to request a refund, please contact us at info@koficooks.com.